It's the "We'll Be Back" Stupid that kills restaurants

Our gusts are the worlds biggest liars.

They rather lie than have a confrontation with a hard working owner or manager.

Any operator who believes his guests saying ;' We'll be Back" should have their head checked.

In today's fast moving restaurant business, it is more important than ever to extract the truth from the your guests.

One way is to call guests abck the next morning and ask how their friends enjoyed themselfes?

Be prepaired to handle the truth, because they will tell you in privacy of their home on the phone with you...

If you have valet parking, have your 'boy's' be the wistleblower for you. Pay a bonus for every name and phone number they give you for a unhappy customer that they overheard while they were waitng for their car!
You call them the next morning, and you will blow their mind. Invite them back if they are not too mad at you, or send all the money back including the tip with a note of apoligies.
You wil have have made an avocate out of an assin.

This way you can stay on top of your operation.